Healee (“we”, “us” or “our”), operated by Eight Investments EAD, a company registered in Bulgaria, UIC 206291447, is a mobile software application (“Application”) that can be downloaded and installed on your mobile phone or tablet (together “Device”), but can also be used via a web browser.
Our services are provided through the Application, which is an online platform allowing Health and Social Specialists (“Health and Social Specialists”) to communicate with you (“Patient” or “Patients”) in order to provide you with remote assessments and consultations online based on the medical history or problem you report to them (“Services”).
Health and Social Specialists are individuals who practice in the field of healthcare and social services in accordance with the regulatory framework, including but not limited to the Health Act, the Medical Establishments Act, and other applicable regulations. This category includes medical professionals (doctors, dentists, nurses, midwives, rehabilitators, and others (“Medical Professionals”)), psychologists, as well as other non-medical specialists providing health or social services, such as clinical psychologists, speech therapists, social workers, and other persons whose activities are regulated by law. These specialists carry out their activities for the purpose of diagnosis, treatment, rehabilitation, prevention, psychological support, or social integration, complying with the professional and ethical standards established in the relevant legislation.
We are not a healthcare provider or a medical establishment and do not provide healthcare activities. The assessments and consultations you receive are provided by Health and Social Specialists, who act as independent experts and are not dependent on Healee (or the company behind Healee) in any way.
By using the Application, you accept the rules set out in these Terms and Conditions and our Privacy Policy (see Privacy Policy). You will be required to accept these terms as part of the registration in the Application and when using our services. You may not use our services if you do not agree to be bound by these Terms.
You choose which health or social specialist to consult with. You send a description of your problem along with photos, test results, and other important files and receive a response from them through the Application within 16 to 48 hours, depending on the response time you selected. The response contains information about your condition along with advice for treatment or guidance for action.
If during the consultation the doctor decides you need some medication, he or she may prescribe it to you. If you have not already done so during registration, we will ask you to provide your name and age. Depending on local regulations, this information is required to create a valid prescription.
In the Application, you can find the price list for the services of Health and Social Specialists. By requesting a consultation with any of them, you accept the prices for their services. You pay for the services of Health and Social Specialists through the Application (see “Prices, Payment and Refunds” below), but you do not pay any fees to the Application itself.
We hope these services will be useful to you. Please use them responsibly.
If for any reason you are not satisfied with the services of the Health or Social Specialist you have chosen, you can file a complaint directly with them. Any claims regarding the quality of the received service should be directed to the Health and Social Specialists, who are independent from the Application. The Application only provides the technical means for connecting Health and Social Specialists and you, as users of their services, in an environment that complies with the applicable information security and data protection legislation. The Application bears no financial responsibility to you.
You may use the Application subject to the following rules:
By accepting the terms and conditions, you declare that you have been informed and agree to the following:
To use Healee, you need:
If you use the Healee mobile app, we also recommend that you always use its latest version to benefit from all functionalities and bug or software defect fixes.
We use the personal information you provide to us only in accordance with our Privacy Policy. For more details, see our Privacy Policy
We do not store any credit or debit card information. This information is maintained and payments are processed by a third-party payment service provider in accordance with payment card industry security standards. For more details, see our Privacy Policy
You expressly agree that you assume personal responsibility for using the Application and that your use of the Application is at your own risk. The Application and the services are provided “as is” and “as available”. We expressly disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular use or purpose, non-infringement, title, functionality, condition, value, data accuracy, and system integration.
By using the Application, you expressly agree that Healee does not provide medical advice, diagnoses, or treatment and that it is a platform and infrastructure for connecting patients with independent third-party service providers (Health and Social Specialists), including doctors and other professionals. By using the Application, you agree not to hold Healee liable in any way for professional negligence or poor treatment that Health and Social Specialists may provide. You expressly and specifically acknowledge and understand that Healee does not replace emergency treatment and that you are not in a condition that requires emergency medical assistance.
You expressly and specifically acknowledge that your health condition may worsen and that you bear full responsibility for monitoring your health condition and that, if necessary, you will seek and require medical assistance.
You expressly agree that Health and Social Specialists using the Application bear full responsibility for and will have full authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional health services, and that all diagnoses, treatments, procedures, and other professional health services will be provided solely by and under the supervision of the Health and Social Specialists at their own discretion and as they deem appropriate.
You expressly agree that to the extent permitted by applicable law, in no event shall Healee or its officers, employees, directors, parent companies, subsidiaries, affiliates, representatives, or licensors be liable for any compensation for direct, incidental, special, consequential, or punitive damages, including but not limited to compensation for loss of revenue, profits, business reputation, use, data, or other intangible losses arising from or related to your use of the Application or the services used through the Application, whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute, or otherwise. To the extent that we are not permitted under applicable law to disclaim an implied warranty or limit liabilities thereunder, the scope and duration of such warranty and the extent of Healee’s liability shall be the minimum permitted under such applicable law.
You expressly agree to indemnify, defend, and hold harmless Healee, its officers, directors, employees, representatives, subsidiaries, affiliates, licensors, and suppliers from and against any claims, actions, demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees (“Claims”), arising out of or alleged to arise out of your violation of these Terms and Conditions. In addition, you agree to indemnify, defend, and hold harmless your Health and Social Specialists from and against any third-party claims arising from your failure to follow the advice or recommendations of the respective Health and Social Specialist.
We have the right, at our discretion, to modify, add, or delete parts of these Terms and Conditions at any time in the future. We will notify you of such changes upon each subsequent login to the platform. If, after notification of such changes, you continue to use the Application and/or the services provided through it, this will mean that you confirm your agreement with these changes and agree to be bound by the revised Terms and Conditions, including those changes.
If you use the Application to receive remote medical assistance for your child, please note that parents accept the Terms and Conditions on behalf of their children aged 0 to 14 and together with their children aged between 14 and 18.